TERMS OF SERVICE

Welcome to MysteryMonks.com

Make sure you read these terms and conditions diligently. By surfing or using this site, you commit to be legally bound by the specific terms explained herein and all terminologies integrated by reference. Should you not accept all these terms and conditions, do not make use of this website.

Placing Orders:

Placing orders is as easy as 1…2…3 with Mystery Monks.

  1. Place your orders on the website and send some basic details based on your requirements.

  2. Our experts will get back to you as soon as possible to discuss all the details right from scripting to video creation. You’ll be involved in the whole process. We make sure our customers receive exactly what they want. The best part is that we don’t offer cookie cutter solutions so we send the first draft of video in 2-4 days to make sure we’re on the right track.

  3. If customers need any change in the video, we do so free of cost. In case a customer needs revision, he/she can send us feedback and we’ll revise the video in 24-48 hours.

    Bingo! Your video is in your hands!

Refund Policy:

We care about our customers and their satisfaction, so we tend to offer 100% money back guarantee.

  1. If you are not satisfied even after the revision, and we find ourselves unable to incorporate those changes, you may ask for refund.

  2. If you once approve the video, we will not issue refund.

  3. It will take 14 days to process your refund request.

  4. If you ask for refund, you will lose all the rights associated to the video and you are not permitted to use it. If we find you using the same video, we can take legal actions against you.

  5. In case, customer is unresponsive for 7 days, the order will be considered completed and no refund shall be issued.

Voice Over and Script Revisions:

We make sure you get everything at one place. So we offer both script writing and voice over as a package. Take a look at the terms attached to script writing and voice over services:

  1. We charge by number of words and not by length of the video when it comes to writing exceptional script for your video. We understand that script writing is a very important task so we have hired some of the exceptional writers to craft your script.

  2. For voice over and video of about 60 seconds, 150 words of script are required.

  3. After writing the script, we show it to our customers. We send customers a questionnaire and wait for their answers. Once we receive the answers from them, we send script for approval within 24 hours.

  4. In case, you need any change in the script, just send us an email and we’ll get back to you soon.

  5. Sometimes a few words are different to pronounce (based on state or country). So if there’s any such word needed to be incorporated in the script, please try to send us the correct pronunciation of it.

  6. No changes to the script can be done once its approved by customer.

Deliverables:
  1. We cater to produce the high resolution videos to get the best results. MPEG-4 format file will be delivered to you.

  2. If you are unable to open the file or you find the file corrupted, just send us a message and we will send it again.

  3. Project files will not be delivered to you.

PRICING POLICY
Price Range

At Mystery Monks we have customised pricing according to the services rendered by us. The details are provided to you beforehand according to the effort, efficiency and the output of the service. Typically the range of transactions on our website varies from $5 to $1000 or INR 330 to INR 65,000.

Schedule of payment

Some of our services can be utilised for fixed durations. In such cases, it is clearly mentioned within the description of these services. The period of usage in these cases vary from 1 month to 1 year.

Sale Adjustment

If an item you have purchased is reduced in price within one weeks of your order date, we will happily adjust the sale price for you. Please note that we can only make one sale adjustment per item and designer goods originally purchased on sale are excluded.

Pricing Errors

We work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. If an item’s price is higher than the price displayed, we will cancel your order of that item and notify you of the cancellation.

Shopping Cart

Items in your Cart reflect the current price displayed on the item’s product details page. Please note: This price may differ from the price displayed when the item was first placed in your Shopping Cart.

Our Customer Service Specialists are ready to assist you—simply drop an email to orders@mysterymonks.com.

LINKS

The Service may offer, or 3rd parties may well offer, hyperlinks to other websites or assets. Since we certainly have absolutely no restrain over such websites and sources, we are not liable for the accessibility to such outside websites or sources, and we will not sanction and are not liable or accountable for any information, marketing, items, or other components on or to be found on such web sites or sources.

COPYRIGHT

All Information and other stuff on the Website are the exclusive property of mysterymonks.com or its licensors or customers and are guarded by copyright laws. All legal rights not explicitly permitted in these conditions are explicitly reserved.

PRIVACY

MysteryMonks.com is devoted to safeguarding your privacy and forming solutions that provides you the best known and protected web experience.

We will not market, rent or contract our client databases to 3rd parties. We may well, every once in awhile, get in touch with you in support of company associates regarding a specific offer that could be intriguing to you. Our website will impart your individual info, without taking note of, only if needed to do so by legislation or in the sound belief notion that this kind of activity is essential to:

(a) Adapt to the edicts included in the law or adhere to lawful practice offered on the website;

(b) Safeguard and secure the privileges or assets of MysteryMonks.com; and,

(c) Act under exigent situations to safeguard the individual security of customers, or the community.

We’re located at E43/1, Okhla Phase II, New Delhi – 110020